• Log in to your account on the Trivia Troves website.
• Go to the ‘Orders’ section to locate the specific order.
• Click on the exchange button next to the product you want to exchange.
• Choose the reason for exchange and your preferred replacement size.
• Select between Reverse Pickup or Self Ship options for return.
• If your pin-code is unserviceable for reverse pickup, provide a new address or opt for Self Ship.
• Acknowledge the terms and submit your exchange request.
• Your replacement order will be dispatched after the original order is successfully collected.

Refunds for products purchased at a discounted price will be equivalent to the amount paid during the sale; the full amount will not be refunded.

• Exchange requests can be made within 30 days of delivery.
• Exchanges are limited to the same product in different sizes.
• Combo pack returns require sending back the entire pack; partial returns are not accepted.
• Certain product categories, including masks, boxers, shorts, sweat-activated t-shirts, and socks, are not eligible for exchange.
• For any queries, reach out to the support team at +91 82083 51591 or trovestrivia@gmail.com.

• Upon registration, you will automatically receive marketing emails and SMS.
• If you prefer not to receive these, use the unsubscribe link provided in the email.

• Track your order once it’s dispatched from the warehouse.
• Receive notifications via email, SMS, and Whatsapp with a tracking link.
• Alternatively, track it from your account on the website under ‘Orders’ and ‘Track Order.’

For prepaid orders returned, a refund in the form of TSS Money is initiated within 24-48 hours.

• Enjoy free shipping for orders above ₹600; a shipping charge of ₹70 applies to orders below ₹600.
• The minimum order value should be ₹199 (excluding GST).